All references to “you” or “your,” as applicable, meaning the person who accesses, uses, and/or participates in the Platform in any manner, and each of your heirs, assigns, and successors. If you use the Platform on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that entity to these Terms, your acceptance of the Terms will be deemed an acceptance by that entity, and “you” and “your” herein shall refer to that entity.
BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE PLATFORM, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE PLATFORM.
The Services constitute an app-based dispatch platform available on Apple and Android devices, that enables users of Ranvier’s mobile application or website provided as part of the Services (each, an “Application”, or, an “App”) to arrange and schedule moving or delivery logistics with independent third-party moving providers under agreement with Ranvier. Unless provided with written consent, The Services are made available solely for your personal, non-commercial use.
RANVIER AND ITS AFFILIATES DO NOT PROVIDE MOVING SERVICES OR FUNCTION AS A MOVING CARRIER OR A DRIVER. RANVIER OFFERS INFORMATION AND A METHOD TO OBTAIN AND SCHEDULE DRIVING SERVICES WITH INDEPENDENT THIRD-PARTY PROVIDERS. YOU AGREE THAT RANVIER HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY MOVING, LOGISTICS, OR TRANSACTIONS PROVIDED TO YOU BY THIRD-PARTY PROVIDERS THROUGH THE USE OF THE SERVICES. RANVIER DOES NOT GUARANTEE THE SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. IT IS YOUR RESPONSIBILITY TO MAKE SURE A DRIVER WILL MEET YOUR REQUIREMENTS. RANVIER WILL NOT PARTICIPATE IN DISPUTES BETWEEN YOU AND A THIRD-PARTY PROVIDER. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU USE THE SERVICES AT YOUR OWN RISK.
The Platform connects users with retail stores, restaurants (“Merchants”), and with independent contractor couriers (“Drivers”), to facilitate on-demand delivery or pickup services. Through the Platform, users may request that merchandise or food be made available for pick-up or delivery to them from a Merchant by Drivers who contract with Ranvier to access the Platform and receive delivery opportunities.
Ranvier is not a retail store, restaurant, food delivery platform, merchandise delivery platform or food preparation entity. Ranvier is not liable or responsible for Merchants’ compliance with applicable national, province, or regional laws, rules, regulations or standards pertaining to their businesses. In addition, Ranvier does not guarantee the quality of what Merchants sell and does not independently verify, and is not liable for, representations made by Merchants regarding their products on the Platform.
Ranvier does not provide Courier services. Couriers are independent contractors and not employees, partners, agents, joint ventures, or franchisees of Ranvier. Couriers have entered into independent contractor agreements with Ranvier, which require them to comply with all applicable national, provincial, and regional laws, rules and regulations. Ranvier shall not be liable or responsible for any delivery services provided by Couriers, or any errors or misrepresentations made by any of them. You hereby acknowledge that Ranvier does not supervise, direct, control, or monitor a Courier’s provision of services and expressly disclaims any responsibility or liability for the services performed.
You must be at least eighteen (18) years old to use the Platform. By agreeing to these Terms, you represent and warrant to us: (1) That you are at least eighteen (18) years old; (2) That you have not previously been suspended, banned, or removed from the Platform; and (3) That your registration and your use of the Platform is in compliance with any and all applicable laws and regulations.
In order to use most aspects of the Services, you must register for and maintain a personal user Services account (“Account”) whether you are a User or a Driver. You must be at least 18 years of age to be a user to obtain an Account. Account registration requires you to provide true, accurate, current and complete information about Yourself as prompted by the Services’ registration page. When you register for an account, you will be required to provide us with some information about yourself (such as your name, credit card information, e-mail address, phone number, profile image, or other contact information). You agree that the information you provide to us is accurate, current, and complete, and that you will keep it up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and any password for Facebook, Google, or other third-party login. You accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, you must immediately notify us via our Help Center. Ranvier will not be liable, and you may be liable for losses, damages, liability, expenses, and lawyers’ fees incurred by Ranvier or a third-party arising from someone else using your account due to your conduct regardless of whether you have notified us of such unauthorized use. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account. You may only possess one Account.
The Platform is licensed, not sold, to you for use only under the terms of this license. Ranvier reserves all rights not expressly granted to you. Subject to your complete and ongoing compliance with these Terms, Ranvier hereby grants you a personal, limited, non-sub licensable, non-transferable, and revocable license to access the Platform on compatible devices that you own or control, solely for your own personal, non-commercial use, and only in a manner that complies with all legal requirements that apply to you or your use of the Platform. Ranvier may revoke this license at any time, in its sole discretion.
You may not modify, alter, reproduce, distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the App. If you breach these license restrictions, or otherwise exceed the scope of the license granted in these Terms, you may be subject to prosecution and legal damages, as well as liability for infringement of intellectual property rights. These Terms will govern any updates provided to you by Ranvier that replace and/or supplement the original App, unless the upgrade is accompanied by a separate license in which case the terms of that license will govern.
You understand that use of the Services may result in payments by you for the services you receive from a Driver (“Charges”). Ranvier will charge Users for the errand services they obtain through the Services in accordance with Ranvier’s Pricing Policy. The User acknowledges and agrees to the refund and cancellation policies set forth in these Terms. All charges will be billed to the valid credit card or PayPal or cash that the User submitted the requirement through the Services. After you have received services obtained through your use of the Service, Ranvier will send you a receipt by email or message in the app. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third-party Provider. Charges will be inclusive of applicable additional financial transaction fee and taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Ranvier. Ranvier will respond accordingly to any request from a Third-party Provider to modify the Charges for a particular service. When a user creates an order, they will have the right to cancel (withdraw) the order within five minutes after the driver accepts the order; after 5 minutes, the order cannot be cancelled anymore and there will be a cancellation fee applied. The driver has the right within one minute to cancel the order after accepting the order as well.
All Charges are due immediately and payment will be facilitated by a third-party provider “Stripe” through the App. Payments not made immediately will be collected automatically at 11:59 p.m. of the same day the service was completed. In the event legal action is necessary to collect on balances due, the User agrees to reimburse Ranvier and its vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses. The User is responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of the Services.
Ranvier reserves the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in Ranvier’s sole discretion. Ranvier will use reasonable efforts to inform you of any extra Charges that may apply, and you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. You may elect to cancel your request for Services from a Third-party Provider at any time prior to such Third-party Provider’s arrival, in which case you may be charged a cancellation fee if you cancel within 24-hours of a scheduled service after the 5-minute window period has expired.
This payment structure is intended to fully compensate the Third-party Provider for the services provided. Ranvier will collect all payments owing from the User as set forth above. The Users are responsible for all payments to the Drivers. Ranvier will compensate Driver in accordance with the payment policies set forth in the Driver application, provided that Ranvier will not be responsible to Driver for User’s failure to pay or arrange for any payment to be made to Driver. Ranvier does not designate any portion of your payment as a tip or gratuity to the Driver. You may provide a tip or gratuity to any Third-party Provider, but you are under no obligation to do so. After you have received services obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Driver, and your Driver is able to rate and provide feedback about the Passenger to improve authenticity and ratings.
After 5 minutes when the driver accepted the order, the user can not cancel the order, before 5 minutes, the user can cancel the order. On the other hand, the driver have the right to cancel the order for some mistakes within 2 minutes after accept the order, then the order will back t the system awaiting for the acceptance fro other drivers.
If the user wants to buy something, a Ranvier Driver will accept your order and go to the store to purchase and deliver your requested order. Once a user confirms and pays the goods to the platform after the driver provides the product and price information. The platform will then confirm that the user has completed the payment, the driver will pay the same amount for the purchase. After the user receives the purchased product and confirms it, the platform will transfer the same amount of money collected to the driver. The platform acts as an intermediary to help successfully complete the transaction.
Because of the nature of the Platform, Ranvier does not always know how much a Merchant will charge for a particular product or menu item or when sales are occurring. We always recommend to check the prices of the store online of the day your order to assure prices reflect the most up-to-date.
In the case your cart includes product or menu items for which Ranvier does not know the exact price to be charged by the Merchant, Ranvier may designate an estimated subtotal for such product and menu items (the “Estimated Subtotal”). Similarly, where Ranvier does not know the exact price of certain or all fees associated with the order, including any applicable taxes and/or Ranvier fees, we may designate an estimate for such fees (the “Estimated Fees”). If you have included product or menu items in your cart that are subject to Estimated Subtotal and/or Estimated Fees, we will provide you with an estimated total. Merchants may charge more or less than the Estimated Subtotal for products or menu items you order. Similarly, we may charge more or less than the Estimated Fees based upon the final prevailing price of Merchant’s goods. In some cases, we may not be able to provide Estimated Subtotal or Estimated Fees, such as when the merchandise cost is unknown or we are otherwise unable to predict fees. Ranvier reserves the right to determine final prevailing pricing of all product or menu items ordered through the Platform.
Certain features of the Platform, including placing orders, may require you to pay fees to Ranvier. Ranvier may change, or add, fees for use of our Platform at any time as we deem necessary or appropriate for our business. You will have an opportunity to review and accept an estimate of the fees that you will be charged prior to ordering, as applicable. The final fees may differ from the estimate. In all cases, you acknowledge and accept that a fee will be charged, and you agree to pay said fee. We encourage you to check our Site or visit our Help Center periodically to learn more about how we charge for the Platform.
Ranvier has no obligation to itemize its costs, profits or margins when publishing prices on the Platform and reserves the right to change such prices at any time, at its discretion. You are liable for all transaction taxes on the Platform provided under these Terms (other than taxes based on Ranvier’ income), and any damages or inquiries of the item after delivery. If the delivery received was damaged, please contact us to better assist you.
Ranvier will charge the payment method you specify at the time of purchase or as otherwise specified by you in your account information. We may also place a pre-authorization hold on your payment method, as described in Section 4.3.
Charges paid by you are final, non-refundable and will be quoted in the local currency of the location where the order is being delivered or picked up. Ranvier has no obligation to provide refunds or credits. However, Ranvier, in its sole discretion, may provide users with refunds, courtesy delivery or product credits, or make promotional offers with different features and different rates to any consumers. These credits and offers may be used for future transactions on the Platform. Such credits or offers are non-transferrable, may not be resold, and are not redeemable for cash or other consideration. Ranvier reserves its right to expire, limit, or modify any credits or promotion at any time. If your account is cancelled for any or no reason, you may forfeit any pending, current, or future credits or promotional offers and any other forms of unredeemed value in or associated with your account without prior notice to you.
Ranvier may offer a referral program (“Referral Program”), allowing users to earn courtesy delivery or product credits, or other promotional rewards (“Referral Program Rewards”) by inviting their eligible friends or colleagues to register as new Ranvier consumers using a unique referral code seen in your personal account settings (“Referral Program Codes”). Referral Program Codes must be used for the intended audience and purposes, and may not be sold or transferred in any manner or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Ranvier. Referral Program Rewards are non-transferrable, may not be resold, and are not redeemable for cash or other consideration. You agree we may change the terms and conditions of the Referral Program, terminate the Referral Program, or expire, deduct, limit, or modify your Referral Program Rewards at any time for any reason, including but not limited to, the event that Ranvier determines or believes that your participation in the Referral Program or use or redemption of Referral Program Codes was in error, fraudulent, illegal, or otherwise in violation of these Terms. You can learn more about Ranvier’ Referral Program here.
You authorize Ranvier to charge all sums for orders that you make to the payment method designated in your account. When you place an order through Ranvier, a temporary pre-authorization hold is placed on your designated payment method to verify that the card is valid and has funds available for your intended purchase. The amount of this pre-authorization hold may be greater or less than the order total quoted at checkout. However, your payment will be captured up to 24-hours after your order is completed or cancelled. In the event that the pre-authorization is greater than the final amount, the difference will be released after your order is completed or cancelled; depending on your bank, it may take up to 5 business days to receive access to these released funds.
Ranvier also places an initial temporary pre-authorization hold on each new payment method you add to your account.
Ranvier reserves the right to request additional information from you if we have reason to believe, in our sole discretion, that a payment method may be fraudulent.
If payment due on your account is delinquent, we reserve the right to suspend or terminate your access to the Platform; your account information may be sent to a collection agency/debt collector and you may be subject to a collection action, and payment of collection related fees and costs. If any fee for your Unlimited subscription is not paid in a timely manner, we reserve the right to revoke access to your Unlimited subscription and use of Ranvier. If you do not bring your Ranvier balance current after we provide you with notification that your account is in arrears, we reserve the right to suspend or terminate your access to your Unlimited subscription or convert your Unlimited subscription to a non-subscription account. You will be responsible for paying all past due amounts. If you have questions regarding an outstanding balance on your account, please contact us via our Help Center.
If your payment card expires or is replaced by your issuing bank, the card network may provide us with updated card details associated with the same account. We may use these new details in order to help prevent any interruption to the Platform. If you would like to use a different payment method or remove a saved payment method from your account, please visit your account settings to update your billing information.
Ranvier reserves the right to charge you the full order amount, including any Ranvier fees, if you are not at the designated delivery location when the Courier arrives to complete the delivery or if you fail to pick up an order from a Merchant.
If you cancel your order, you may be charged depending on what stage the order was in when you cancelled. You can cancel the order within 5 minutes to avoid any charges. You will be notified of any applicable charges before you complete your cancellation. You can learn more about order cancellations in our Help Center.
If an item has to be returned to the store, you have to make
another new order for return. New help buy order will charge the service fee
again. User should understand any return items must follow the return
policy from the store where you purchased. If the item cannot be returned for
example food, the user will take all responsibility. If the item has to be returned caused by the
driver, the driver should take care of return.
If an item or something that belongs to you is damaged during the extent of a Ranvier request, Ranvier is in no way responsible or accountable for covering those damages. However, you can submit a claim to email@example.com and it can go through the claims process. The claims process may include communication with the Driver in order to settle any disputes.
During use of the Platform, you may purchase goods and services from third-party Merchants through the Platform. Any such activity, and any interactions, disputes, terms, conditions, warranties or representations associated with that activity, is solely between you and the applicable third-party Merchant. Ranvier and its licensors shall have no liability, obligation or responsibility for any purchase or transaction between you and any third-party provider. In no event shall Ranvier or its licensors be responsible for any content, products, services or other materials on or available from third-party sites or third-party providers. Certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and Ranvier disclaims any and all responsibility or liability arising from such agreements between you and a third-party.
The Platform enables you to engage third-party Drivers or Couriers to provide delivery services. Any interactions or disputes between you and a Driver or a Courier are solely between you and that Driver or Courier. Ranvier and its licensors shall have no liability, obligation or responsibility for any interaction between you and any Courier.
You agree Ranvier does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Ranvier will have no liability based on such purchase, use, or access.
The Platform may contain links to third-party websites. Linked websites are not under our control, and we are not responsible for their content.
In order to use the Platform, you agree to the following:
The Ranvier app was designed to provide peer-to-peer moving services and hauling of your items. Any Driver /Courier who decides to or accepts a proposal to transport a user during the transaction, is doing so completely under their own personal insurance and liability. Ranvier is not a taxi service, nor does it purport to offer one. This breaches your agreement with Ranvier.
The Platform, including any content that forms part of the Platform, contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including copyright;
You will not violate, or encourage others to violate, any right of a third-party, including by infringing or misappropriating any third-party intellectual property right, or otherwise engage in the unauthorized use of any proprietary content, information or materials;
Unless expressly permitted, you may not alter, modify, create derivative works of, sell, license or in any way exploit any part of the Platform, and you agree not to copy, reproduce, distribute, publish, display, perform, transmit, stream or broadcast any part of the Platform without prior written authorization;
You agree not to bypass any security or other features of the Platform designed to control the manner in which the Platform is used, harvest or mine content from the Platform, or otherwise access or use the Platform in a manner inconsistent with individual human use;
You agree not to perform any fraudulent activity, including impersonating any person or entity, or accessing any other Platform account without permission;
You agree not to decipher, reverse engineer, decompile or disassemble the Platform, or the software used to provide the Platform, in whole or in part, or authorize, direct, or cause a third-party to do so;
You agree not to use, display, mirror, frame or utilize framing techniques to enclose the Platform, or any portion thereof, unless and solely to the extent Ranvier makes available the means for embedding any part of the Platform;
You agree not to access, tamper with, or use non-public areas of the Platform, Ranvier’ (and its hosting company’s) computer systems and infrastructure, or the technical delivery systems of Ranvier’ providers;
You agree not to use any robot, spambot, spider, crawler, scraper or other automated means or interface not provided by us to access the Platform or to extract data;
You agree not to use the Platform in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party, and that Ranvier is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal messages or transmissions that you may receive as a result of using the Platform. In doing so you will be suspended indefinitely and other legal charges may be pressed;
You agree that your use of the Platform may incur third-party fees, such as fees charged by your Carrier for data usage, and may be subject to third-party terms, such as your Carrier’s terms of service, and you agree to pay all such fees and abide by all such terms; and
You agree not to introduce viruses, time-bombs, worms, cancelbots, trojan horses and/or other harmful code into the Platform.
Transactions involving Alcohol
Alcoholic beverages (including but not limited to beer, wine, cider, and spirits, as applicable; all referred to as “Alcoholic Beverages”) may only be purchased by consumers who are of Legal Age. If you are a consumer, you expressly represent and warrant that: (i) you are of Legal Age; and (ii) you will provide bona fide government-issued photo identification to your Courier upon delivery to you. Valid forms of identification include but are not limited to: (i) a valid motor vehicle operator’s license, (ii) a passport issued by the Canada or by a foreign government, or (iii) a valid identification card issued to a member of the Armed Forces that includes a date of birth and a picture, showing your Legal Age. Deliveries of Alcoholic Beverages may not be made to anyone who is intoxicated, regardless of his or her age. You further understand and acknowledge that neither Ranvier nor the Courier can accept your order of Alcoholic Beverages, and the order will only be delivered if the third-party Merchant accepts your order.
You agree not to do any of the acts described in this Section 6, or to assist or permit any person in engaging in any of the acts described in this Section 6.
The cigarette items are the same rule as the Alcoholic beverages on our platform.
Delivery of Prescription Drug Products
You agree that Ranvier is not a pharmacy and that we make no referrals or recommendations as to which pharmacies you should use for prescription processing. You also agree that you are solely responsible for the selection of the pharmacy dispensing the prescription. Ranvier makes no warranties regarding the quality of the prescription drug products or the services provided by the pharmacy. If you have any issues with the processing of your prescription, you should contact the pharmacy directly.
You agree that, upon delivery of prescription drug products, the recipient will provide valid government-issued identification proving their age to the Personal Shopper delivering the prescription drug products, that the recipient will indicate their relationship to you (if the recipient is not you), and that any prescription drug product delivered through the Services has not been purchased with the intent to resell the prescription drug product or provide the prescription drug product to someone other than to whom it is prescribed.
You also agree that Ranvier does not provide any medical advice, diagnosis or treatment, and that that no pharmacy-patient relationship nor physician- patient relationship exists between Ranvier and you as a result of your use of the Services. We encourage you to consult with your healthcare professional or pharmacist regarding all health-related issues.
By using the Ranvier platform to have a prescription drug product delivered for a child or other member of your household, you represent and warrant that it is your intention not to consume or use the medication but instead to transfer the medication to the ultimate consumer or user for his or her consumption. We do not guarantee time deliveries on orders, but the estimated time in-app is the best indicator for arrival times. If this is an urgent need we recommend you check the estimated time before purchase as this is determined on demand in your area for Ranvier services.
IF YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 OR CONTACT YOUR LOCAL EMERGENCY ASSISTANCE SERVICE IMMEDIATELY.
Driver Requirements and Conduct
Drivers are an independent contractor. Each Driver acknowledges that they are at least 19 years of age and be able to lift 60 pounds; possess a functional and working cellular mobile device that can operate the Ranvier app; possesses a valid driver’s license for their appropriate class of vehicle, has the legal right to operate the vehicle in Canada the Driver uses when participating in Services, that their vehicle meets the provincial safety standards and motor vehicle requirements for a vehicle of its kind; is named or scheduled on the insurance policy for the vehicle he uses to carry out the Services; has a valid policy of liability insurance; will be solely responsible for any and all liability which results from or is alleged as a result of the operation of the vehicle while participating in the Services (personal injuries, death and property damages); will be solely responsible for any violations of laws and any fines that may occur; will not transport any Individual in Driver’s vehicle while performing the Services; will not transport hazardous materials without appropriate permits; will only use the vehicle that has signed up to Ranvier with; will not discriminate or harass anyone on any basis; and in the event of a motor vehicle accident, will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements, and for all necessary contacts with such Driver’s insurance carrier.
If You wish to become a Driver and make Your driving services available through our Services, You will register an account on the Services in accordance with the Terms of this Agreement and will submit a complete and truthful Driver application here. Each Driver applicant agrees that by applying, they consent to an initial driving abstract check, background check and any periodic checks thereafter. Drivers must supply bank account information to establish automated payout, and a SIN number at some point in time after signing up. This information is not stored in any way, shape or form on the App. You must also supply a driver’s vehicle license number and insurance information, as well as photographs of the vehicle and the driver, undergo a criminal background check, and attend a live 2-hour driver training session. While Drivers are signed into our Service, Ranvier will collect tracking information to connect drivers with the nearest users. Ranvier will provide potential Users with Drivers’ names, locations, picture and vehicle details.
A User may request driving and delivery services through the Services by first selecting the type of vehicle (i.e., truck, van, SUV) that the User requires and confirm that order through the Services. Once the User confirms the order (subject to the cancellation policy), Ranvier will match the User with the nearest available Driver that matches the User’s request. Once matched, the User and Driver may only communicate regarding the driving and delivery services through the Services. Ranvier uses a third-party provider to facilitate text, voice and other communications between User and Driver (to mask a party’s phone number and promote privacy) The third-party’s terms of service will apply to the services the third-party performs.
The Platform, and the media and materials contained in the Platform, including all intellectual property rights in the Platform, are the sole and exclusive property of Ranvier and its licensors. Except for the limited license expressly granted by and to you under these Terms, no other rights, licenses, or immunities are granted or shall be deemed to be granted under these Terms, either expressly, or by implication, estoppel or otherwise. All rights not expressly granted by Ranvier in these Terms are expressly reserved.
You may be able to submit, post, upload, denote, or otherwise make available (collectively, “Post”) photographs, video clips, reviews, ratings, favorites, liked items, bookmarked Merchants, questions, comments, public messages, ideas, designs, concepts, inventions, feedback, and other content (collectively, “User Content”) (that may or may not be viewable by other users) through the Platform or through other communications with you, including, without limitation, through text (“SMS”) or multimedia (“MMS”) messages (“Interactive Areas”).
You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Ranvier in its sole discretion, whether or not such material may be protected by law. Ranvier may review or remove User Content, at Ranvier’s sole discretion at any time and for any reason.
You acknowledge and agree that all User Content that you Post is your sole responsibility. You represent that you have all required rights to Post or transmit such User Content without violation of any third-party rights. You understand that Ranvier does not control, and is not responsible for, User Content, and that by using the Platform, you may be exposed to User Content from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Please also note that User Content may contain typographical errors, other inadvertent errors or inaccuracies. You agree that you will indemnify, defend, and hold harmless Ranvier for all claims resulting from User Content you Post. We reserve the right, at our own expense, to assume the exclusive defense and control of such disputes, and in any event, you will cooperate with us in asserting any available defenses.
You acknowledge and agree that Ranvier and its designees may or may not (but do not assume any obligation to), at Ranvier’ discretion, pre-screen User Content before its appearance on the Platform. You further acknowledge and agree that Ranvier reserves the right (but does not assume the obligation) in its sole discretion to reject, move, edit or remove any User Content that is contributed to the Platform. Additionally, Ranvier has the right to remove any User Content that violates these Terms or is otherwise objectionable in Ranvier’ sole discretion. You acknowledge and agree that Ranvier does not verify, adopt, ratify, or sanction User Content, and you agree that you must evaluate and bear all risks associated with your use of User Content or your reliance on the accuracy, completeness, or usefulness of User Content.
The Platform and other Interactive Areas may allow you to rate (“Ratings”) and Post reviews (“Reviews”) of Merchants. Such Ratings and Reviews are considered User Content and are governed by these Terms, including, without limitation, your agreement regarding your use of the Platform (Section 6). Ratings and Reviews are not endorsed by Ranvier, and do not represent the views of Ranvier or of any affiliate or partner of Ranvier. Ranvier does not assume liability for Ratings and Reviews or for any claims, liabilities, or losses resulting from any Ratings and Reviews. We strive to maintain a high level of integrity with our Ratings and Reviews, and other User Content. Therefore, all Ratings and Reviews must comply with the following criteria: (1) you must have had first-hand experience with the Merchant within the 7-day period prior to your Posting a Rating or Review; (2) you may not have a proprietary or other affiliation with either the Merchant or any of its competitors; (3) you may not draw any legal conclusions regarding the Merchant’s products, services, or conduct; (4) you may not promote or criticize a Merchant other than the one being rated or reviewed; (4) you may not include others’ personal information; and (5) your Rating or Review must otherwise comply with these Terms. Any Rating and/or Review that we determine, in our sole discretion, could diminish the integrity of the Ratings and Reviews, and/or the Platform may be removed or excluded by us without notice. Drivers will always aim to serve Ranvier customers as best they can, it is important to provide an accurate rating and experience to allow us to better improve our app and keep our best drivers serving our Ranvier customers.
Drivers must meet and maintain a 3-star rating at all times to avoid probation or suspension periods, which may include attending another training session, periodic account suspension, or termination from Ranvier.
By using the Platform, you agree that Ranvier and those acting on its behalf may send you text (SMS) messages to the phone number you have provided us. These messages may include operational messages about your use of the Platform, as well as marketing or other promotional messages. You will not be able to use the Platform without agreeing to receive operational text messages. You may opt-out of receiving marketing text messages at any time by sending an email to firstname.lastname@example.org indicating that you no longer wish to receive marketing texts along with the phone number of the mobile device receiving the messages. You may continue to receive text messages for a short period while Ranvier processes your request, and you may also receive text messages confirming the receipt of your opt-out request. If you do not want to receive operational text messages from Ranvier, do not place orders through the Platform. Text messages may be sent using an automatic telephone dialing system. Your agreement to receive marketing texts is not a condition of any purchase or use of the Platform. If you change or deactivate the phone number you provided to Ranvier, you must update your account information to help prevent us from inadvertently communicating with anyone who acquires your old number. Standard data and message rates may apply for SMS and MMS alerts, whether you send or receive such messages. Please contact your Carrier for details.
When you install our App on your mobile device you agree to receive push notifications, which are messages an app sends you on your mobile device even when the app is not on. You can turn off notifications by visiting your mobile device’s “settings” page.
Ranvier may send you emails concerning our products and services, as well as those of third parties. You may opt-out of promotional emails by following the unsubscribe instructions in a promotional email.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. Ranvier does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You are responsible for your use of the Platform, and you agree to defend (at Ranvier option), indemnify, and hold harmless Ranvier and its officers, directors, employees, contractors, consultants, affiliates, investors, service providers, business partners, subsidiaries and agents from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with:
Ranvier reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations) and you agree to cooperate with our defense of that claim. If the defense or settlement is assumed by you, Ranvier may at any time thereafter elect to take over control of the defense and settlement of the claim. You must not settle any claim without Ranvier prior written consent.
YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED BY RANVIERS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. RANVIERS MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE PLATFORM. RANVIERS DOES NOT REPRESENT OR WARRANT THAT THE USE OF THE PLATFORM WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; THAT THE PLATFORM OR ANY PRODUCTS OR MATERIALS OBTAINED BY YOU THROUGH THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR THAT THE PLATFORM OR THE SERVER(S) THAT MAKE THE PLATFORM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
RANVIERS’ PLATFORM MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. RANVIERS IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
RANVIERS RELIES UPON MERCHANTS, INCLUDING, BUT NOT LIMITED TO, RESTAURANTS AND OTHER THIRD-PARTY FOOD AND BEVERAGE PROVIDERS AND RETAILERS TO PROVIDE ACCURATE ALLERGEN AND DIETARY INFORMATION AND GENERAL PRODUCT SAFETY. RANVIER DOES NOT REPRESENT OR WARRANT THAT SUCH INFORMATION ACCESSIBLE THROUGH THE PLATFORM IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, INCLUDING WITHOUT LIMITATION MENUS, NUTRITIONAL AND ALLERGEN INFORMATION, PHOTOS, FOOD QUALITY OR DESCRIPTIONS, PRICING, HOURS OF OPERATION, OR REVIEWS. ALL CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. THE RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS SOLELY AT YOUR OWN RISK, INCLUDING WITHOUT LIMITATION NUTRITIONAL AND ALLERGEN INFORMATION.
RANVIER DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR PLATFORM ADVERTISED OR OFFERED BY A MERCHANT OR OTHER THIRD-PARTY THROUGH THE PLATFORM OR ANY HYPERLINKED WEBSITE OR THIRD-PARTY SERVICE, AND RANVIERS WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
IN NO EVENT SHALL RANVIERS’ AGGREGATE LIABILITY EXCEED THE RANVIERS FEES ACTUALLY PAID BY YOU TO RANVIERS IN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR $100, WHICHEVER IS LESS. IN NO EVENT SHALL RANVIERS AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, REPUTATION, USE OR OTHER ECONOMIC ADVANTAGE) EVEN IF RANVIERS AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS LIMITATION OF LIABILITY SECTION APPLIES FULLY IN ALL PROVINCES OF CANADA.
THE PLATFORM CONNECTS YOU TO COURIERS AND MERCHANTS FOR THE PURPOSES OF FACILITATING COURIER AND PRODUCT FULFILLMENT SERVICES. RANVIERS WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY COURIERS OR MERCHANTS, AND YOU EXPRESSLY WAIVE AND RELEASE RANVIERS FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE COURIERS OR MERCHANTS. RANVIER WILL NOT ASSESS THE QUALITY, SAFETY, OR LEGALITY OF THE ITEMS PROVIDED BY MERCHANTS ON THE PLATFORM, AND YOU EXPRESSLY WAIVE AND RELEASE RANVIER FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO MERCHANTS, AND THE ITEMS THEY PROVIDE. RANVIER WILL NOT BE A PARTY TO DISPUTES OR NEGOTIATIONS OF DISPUTES, BETWEEN YOU AND ANY COURIERS, OR MERCHANTS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES OFFERED VIA THE PLATFORM (WITH ALL THEIR IMPLICATIONS) RESTS SOLELY WITH YOU. IN ADDITION, WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTIES, AND YOU EXPRESSLY WAIVE AND RELEASE RANVIERS FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, OR IN ANY WAY RELATED TO THE THIRD PARTIES INTRODUCED TO YOU BY THE PLATFORM.
Ranvier may give notice by any means of communication reasonably anticipated to notify you of the information provided. You agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing or be delivered in a particular manner. You agree that you have the ability to store such electronic communications such that they remain accessible to you in an unchanged form. By way of example only, such communication may be a general notice on the Platform or via email to the email address listed on your Ranvier account. It is your obligation to update your account information so that we may contact you as may be necessary. Such notice shall be deemed to have been given 48 hours after dispatch. If physical notice (e.g., Canada post) is used, then such notice shall be deemed to have been given 7 days after dispatch.
You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms in whole or in part at any time to any entity without your notice or consent. Any purported assignment by you in violation of this section shall be void.
These Terms are effective until terminated by you or Ranvier as described below. Your rights under these Terms will terminate automatically without notice from Ranvier if you fail to comply with any of these Terms (including by violating any license restriction contained in these Terms). In addition, Ranvier may in its sole discretion terminate your user account on the Platform or suspend or terminate your access to the Platform at any time without notice. We also reserve the right to modify or discontinue the Platform at any time (including by limiting or discontinuing certain features of the Platform) without notice to you. We will have no liability whatsoever on account of any change to the Platform or any suspension or termination of your access to or use of the Platform. You may terminate these Terms at any time by closing your account, uninstalling the App, and ceasing use of the Platform.
Ranvier is not a party to, has no involvement or interest in, makes no representations or warranties as to, and has no responsibility or liability with respect to any communications, transactions, interactions, disputes or any relations whatsoever between you and any other user, any Courier, or Merchant, or other third-party. Disputes between you and Ranvier are subject to this Section 17. You and Ranvier agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in these Terms.
In the interest of resolving Disputes between you and Ranvier in the most expedient and cost-effective manner, you and Ranvier agree that every Dispute arising in connection with these Terms will be resolved by binding individual arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and can be subject to very limited review by courts. While the parties will be permitted to engage in discovery or exchange of non-privileged information relevant to the dispute, arbitration may allow for more limited discovery allowed for in court. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, the Platform, or your relationship with us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND RANVIER ARE EACH WAIVING THE RIGHT TO GO TO COURT OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.
The Company may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Ranvier, with such notice deemed given when received by Ranvier, at any time by first class mail or pre-paid post. Please email email@example.com to get the address information.
YOU AND RANVIER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Ranvier agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If any court or arbitrator determines that this “No Class or Representative Actions” section is void or unenforceable for any reason or that an arbitration can proceed on a class or representative basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
You have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by submitting a request here. The notice must be sent within thirty (30) days of your creating an account with Ranvier or the effective date of the first set of Terms containing a Dispute Resolution and Arbitration section, whichever is later; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Ranvier also will not be bound by them. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, NOTHING IN THIS AGREEMENT SHALL SUPERSEDE, AMEND, OR MODIFY THE TERMS OF ANY SEPARATE AGREEMENT(S) BETWEEN YOU AND RANVIER RELATING TO YOUR WORK AS AN EMPLOYEE OR USE OF THE PLATFORM AS AN INDEPENDENT CONTRACTOR, INCLUDING WITHOUT LIMITATION, ANY INDEPENDENT CONTRACTOR AGREEMENT (INCLUDING BUT NOT LIMITED TO THE FLEET AGREEMENT) GOVERNING YOUR SERVICES AS A CONTRACTOR. FOR THE AVOIDANCE OF DOUBT, IF YOU ARE AN INDEPENDENT CONTRACTOR, OPTING OUT OF THE ARBITRATION AGREEMENT SET FORTH IN THIS SECTION 17 WILL NOT AFFECT ANY AGREEMENT BY YOU TO ARBITRATE DISPUTES COVERED BY YOUR INDEPENDENT CONTRACTOR AGREEMENT (INCLUDING BUT NOT LIMITED TO THE FLEET AGREEMENT) WITH RANVIER.
Except for inconsequential changes that do not affect any rights or obligations herein, Ranvier will provide thirty (30) days’ notice of any changes to this section by posting on the Platform, sending you a message, or otherwise notifying you when you are logged into your account. Amendments will become effective thirty (30) days after they are posted on the Platform or sent to you, or otherwise notified when you are logged into your account. Changes to this section will otherwise apply prospectively only to claims arising after the thirtieth (30th) day. If a court or arbitrator decides that this subsection on “Modifications” is not enforceable or valid, then this subsection shall be severed from the section entitled “Dispute Resolution and Arbitration,” and the court or arbitrator shall apply the first Dispute Resolution and Arbitration section in existence after you began using the Platform. You may otherwise reject the change by sending us written notice within thirty (30) days of the change to Ranvier’ address for Notice, in which case your account with Ranvier will be immediately terminated and this arbitration provision, as in effect immediately prior to the amendments you reject, will survive.
Except as explicitly described in the Dispute Resolution and Arbitration section, we reserve the right to update or modify the Terms and Conditions at any time without prior notice, and such changes will be effective immediately upon being posted through the Platform, except as set forth below. These Terms identify the date of last update. Except as explicitly described in the Dispute Resolution and Arbitration section, your use of the Platform following any such change constitutes your agreement to be bound by the modified Terms. In the case of material changes to these Terms, we will make reasonable efforts to notify you of the change, such as through sending an email to the address you may have used to register for an account, through a pop-up window on the Platform, or other similar mechanisms.
You acknowledge and agree that if Ranvier modifies any provision of these Terms (including any information referenced at hyperlinks), other than the Dispute Resolution and Arbitration section herein, you will not have a renewed opportunity to opt out of arbitration. You further acknowledge and agrees that unless the Dispute Resolution and Arbitration section herein is materially different from any prior arbitration provision with Ranvier to which you may be bound, your acceptance of these Terms does not create a renewed opportunity to opt out of arbitration (if applicable).
Except as explicitly described in the Dispute Resolution and Arbitration section, material changes to these Terms will be effective upon the earlier of: (1) Your first use of the Platform with actual notice of such change, or (2) thirty (30) days from posting of such change.
Disputes arising under these Terms will be resolved in accordance with the version of the Terms in place at the time the dispute arose. We encourage you to review these Terms frequently to stay informed of the latest modifications.
You acknowledge and agree that when using the Platform, you may have direct or indirect access or exposure to Ranvier’ confidential information (“Confidential Information”). Confidential Information includes Ranvier’ data, provider IDs, user information, delivery recipient information, delivery provider information, package information, and the transaction volume, marketing and business plans, business, financial, technical, operational and such other non-public information (whether disclosed in writing or verbally) that Ranvier designates as being proprietary or confidential or that you should reasonably know to treat as confidential.
You acknowledge and agree that: (1) all Confidential Information shall remain the exclusive property of the Ranvier; (2) you shall not use Confidential Information for any purpose except in furtherance of your use of the Platform; (3) you shall not disclose Confidential Information to any third-party; and (d) you shall not store or keep Confidential Information and shall return or destroy (with confirmation of destruction) all Confidential Information upon the termination of your use of the Platform or at the request of Ranvier.
Notwithstanding the foregoing, Confidential Information shall not include any information to the extent it: (1) is or becomes part of the public domain through no action or omission by you; (2) was possessed by you prior to your use of the Platform without an obligation of confidentiality; or (3) is disclosed to you by a third-party having no obligation of confidentiality with respect thereto.
Governing Law. These Terms are governed by the laws of Ontario without regard to conflict of law principles. If a lawsuit or court proceeding is permitted under these Terms and Conditions, you and Ranvier agree to submit to the personal and exclusive jurisdiction of the Province courts and federal courts located within Ontario. We operate the Platform from our offices in Ontario, and we make no representation that materials included in the Platform are appropriate or available for use in other locations. No joint venture, partnership, employment, or agency relationship exists between you, Ranvier or any third-party provider as a result of the Terms or use of the Platform.
Waiver and Severability. Except as explicitly described in the Dispute Resolution and Arbitration section, if any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of Ranvier to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Ranvier in writing.
Entire Agreement. These Terms comprise the entire agreement between you and Ranvier and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained in these Terms.
Last Updated: Feb 1, 2019