Welcome! Ranvier has launched in North York. The first 100 orders under $20 will be free!

Frequently Asked Questions

Find answers for frequently asked questions by users and drivers.

For users

What is Ranvier?
Ranvier is an errand service platform that connects users to drivers so you can buy, fetch and deliver items.

What is the service area for Ranvier?
Currently, we service the GTA but we are looking to expand!

Where can I download the app?
It is available on the App Store and Google Play.

How is Ranvier different from other delivery services?
Although we can do all kinds of deliveries, we primarily focus on the small items in daily life. Ranvier is the only platform for the errand delivery service in Toronto, with the following features:

Secure: All drivers are verified with background check, valid driver licence; the entire vehicles are verified as well
Cheap: Our prices are competitive.
Fast: Drivers and the seamless system support to contact customer and ready run to catch the due time

How do I register?
You can sign up with your mobile number on the app.

How do I make an order?
After registering on the app, fill in the delivery information such as items, address, time and contact. A driver will pick up your order and you will be notified when driver has accepted your order.

How do I make payments?
All payments happen through the app. You can pay by credit card or PayPal. When you submit an order, a temporary authorization is placed on your card. It may appear on your bank statement, but you will not be charged until the job has been completed. Of course, you can pay cash from your balance as well.

How do I make a rush order?
If your order is urgent or needs to be rush delivered, you can add a couple of dollars in the additional price field. This should increase the chances of your order being accepted faster.

How do I know when my driver has arrived?
Once the driver has accepted your order, you will receive the notification. The driver will send you a message that he has arrived. you can contact the driver if necessary anytime during the delivery. 

How does Ranvier charge for its services?
Ranvier always provide the affordable and low price for our customers in the safe service model. If you need help buy, please add some more errand fee for shopping in the addition price box. Shopping is time consuming sometimes, add some errand fee will encourage the driver to pick up the order faster.

What is system price and manual price?
System price is determined automatically by the system according to the distance, weight, value, time, weather and tax factors. System price is suitable for the most of case in our service; however, in some cases users would like to try their price according to their market experience, at this moment, users can enter their price in manual price box, but if you enter a price that is too low, drivers may take longer to accept your order.

Can my driver make stops along the way?
Currently Ranvier is only set up for single trips. If you have the following situation:
– More than one vehicles’ worth of items
– More items in different delivery time
– More items in the different delivery direction
You will need to post a second order.

What if I make a mistake when I make an order? Can I cancel it?
Yes, you can. After your order is accepted, you also have 5 minutes to cancel it without penalty.

Are my items safe? What if they are damaged during the delivery?
If damage occurred during the delivery, we’ll work with the user and driver to solve the problem. While drivers are trained to transport items carefully, sometimes accidents happen. We will do our best to ensure you feel secure using Ranvier.

How does the referral rewards system work?
When your friends use your mobile number as a referral code during registration, you’ll earn $3 per person that signs up.

Where can I find more information?
Please send us an email at support@ranvierapp.com.

For drivers

What is Ranvier?
Ranvier is an errand service platform that connects users to drivers so you can buy, fetch and deliver items.

Where can I download the app?
It is available on the App Store and Google Play.

What are the requirements to become a driver?
No matter what kind of vehicle you have – van, pickup, truck, car, even motorcycle or bicycle – you are eligible to be a Ranvier driver in Toronto. You must also be at least 18 years old and have a work permit for Canada.

What is the service area for Ranvier?
Currently, we service the GTA but we are looking to expand! If you are interested in becoming a driver, please fill in your information here.

How do I get started?
It is easy to start accepting orders:
– Sign up after download app
– Submit deposit
– Update your service type in your driver profile
– Allow notifications from Ranvier

What is “service type”?
Service type describes the types of orders you are willing to accept. After your registration is approved, you’ll need update your profile and select your services. This will determine the notifications you’ll receive. (If you select all service type in the profile, you will receive all service type order, if you do not select any service type, you will no receive orders.)

How will I know if an order is incoming?
You will receive notifications when an order is requested in your area. Please set up your phone to allow notifications from Ranvier so that you can receive these alerts.

What if I accept an order by accident? Can I cancel the order?
You have 2 minutes to cancel the order without penalty.

When do I get paid?
After you’ve delivered the item to the user, the order is done and the user will confirm the completion. After confirm the order completion, the service fee along with any tips will be transferred to your account.

What if some customer frequently make an order and cancel it?
Reach out to support on the platform and we’ll look into the situation.

How do I withdraw the money I make?
You can request the cash withdraw anytime, but you should notice you can not accept the order after cash withdrawal. Before start to accept order, please read FAQ for customer and get everything ready.

What if the an item is damaged during delivery?
Unfortunately sometimes accidents happen. The driver will take the responsibility for the damage during the delivery service. We will help you to solve the problem as soon as possible.

How does the referral rewards system work?
When your friends use your mobile number as a referral code during registration, you’ll earn $3 per person that signs up.

Why is the driver required to make a deposit?
The deposit ensures that drives have the ability to deliver items with promise, in case damage occurs during delivery.

How does the rating system work?
The rating systems ensures that the best drivers are rewarded with great jobs and helps us monitor both drivers and users. Perks are given to the top scorers on a monthly basis!

Where can I find more information?
Please send us an email at support@ranviersolutions.com.